Kurzy a certifikace IT Management & Analysis

ITIL

ITIL4 Foundation + Exam

27.900 CZK

Cena (bez DPH)

21. 5. – 23. 5. 2024

Praha

11. 6. – 13. 6. 2024

Praha

24. 6. – 26. 6. 2024

virtual

ENG

Zpět

The course covers the best practice framework of ITIL 4 at a foundational level. Students learn about the service value system (SVS), the four dimensions of service management, the service value chain, the 7 guiding principles, and service management practices. ITIL 4 is a non-prescriptive, industry best practice providing a vendor-neutral, technology-agnostic framework to address service management challenges by reshaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

Audience

Business managers, business process owners, or any business person interfacing with IT organizations
Individuals new to ITIL, who require a fundamental overview of the ITIL 4 framework and how to apply service management concepts to create value for
customers
IT professionals already working with ITIL best practices, who want to advance their knowledge of the new service management practices in ITIL 4
Other individuals working in parts of the IT organization, including:
– IT staff supporting large, complex and hybrid data centers, interested in improving
speed, quality, and cost of IT services
– IT vendors, suppliers, and partners
– IT managers and IT executives
– Individuals working in other parts of IT
(digital, product, development, security)

Goal

Upon successful completion of this course, candidates will be able to:

Explain the four dimensions of service management and how the four dimensions are used to underpin a balanced focus in value creation
Describe the service value system (SVS), and learn how the SVS ensures value is co-created with the business
Understand and implement the ITIL service value chain
Gain the knowledge necessary to prepare and take the ITIL 4 Foundation certificate examination

Outline

Key Concepts and Definitions of Service Management
The Four Dimensions of Service Management
The ITIL Service Value System
Service Value Chain
ITIL Management Practices
Exam preparation

Prerequisites

Additional study time outside of the class is required to prepare for the certification exam.

Following courses

ITIL4 Specialist Create, Deliver & Support
ITIL4 Specialist Drive Stakeholder Value
ITIL4 Specialist High Velocity IT
ITIL4 Strategist Direct. Plan & Improve
ITIL4 Leader Digital & IT Strategy

Accreditation

Společnost HEWLETT-PACKARD s.r.o. (HPE) je akreditovánou tréninkovou organizací pro ITIL®.