ITIL 4 Specialist: Create, Deliver and Support + Exam

ITIL 4 takes a holistic approach to building and modifying technology-enabled services from demand to value. The Create, Deliver and Support (CDS) course is  about utilizing service management, adapting and adopting best practices, and using the ITIL service value system (SVS) framework to facilitate value co-creation in organizations. The CDS course provides practical guidance for those who work within the broad scope of technology-enabled services. CDS also provides clear guidance on how to collaborate and coordinate efforts to design, build, and support integrated and effective products and services, building from ITIL Foundation.
ITIL 4 Create, Deliver and Support also addresses the cultural and team management aspects of product and service management, provides an overview of the tools and technologies which support service management, and demonstrates how to integrate management practices into end-to-end value streams. It is one of three ITIL 4 Specialist publications and is part of the requirements to complete the ITIL 4 Managing Professional designation.

• Senior IT leaders and executives
• Managers, supervisory staff and team leaders
• IT professionals who require a deeper understanding of the ITIL 4 publications, and how ITIL 4 concepts and activities can be implemented to enhance the quality of IT service management within an organization
• IT professionals working in roles associated with a service-based business model
• IT architects, IT planners, IT consultants, IT audit managers, IT security managers, IT developers and operational support staff
• Service management professionals and ITSM trainers interested in achieving the Managing Professional designation in the new ITIL 4 framework
   

• Understand how to plan and build a service value stream to create, deliver and support services
• Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams
  • Know how to create, deliver and support services
     

 Předcházející kurzy

•  ITIL 4 Foundation

Navazující kurzy

• ITIL4 Specialist Drive Stakeholder Value
• ITIL4 Specialist High Velocity IT
• ITIL4 Strategist Direct. Plan & Improve
• ITIL4 Leader Digital & IT Strategy
   

Studijní materiály

Certifikační zkouška

• Předpoklady: Kandidát musí mít složenou zkoušku ITIL4 Foundation
• Bez možnosti použití materiálů
  
  

Akreditace